12 months warranty
October 20 ‘2020
We guarantee our quality
One of the important services and obligations that we provide to our customers is the service and warranty of our machines. Both dosing and labelling machines need maintenance and service in cases of active operation. When buying this type of equipment, it is important to know that you can count on us as a manufacturer of semi-automatic machines. It is important for us, when there is a problem, to remove it in time, for which we guarantee a 12-month warranty period and service. Even outside it, we keep all parts and consumables in stock and can respond immediately during the day. The convenience of our machines is that transportation is easy, and any repair happens within 1-2 business days because we have everything in stock.
You ask, we help
It is a public secret that we Bulgarians do not read the instructions no matter what device we use. Our team perfectly understands this approach and we try to provide our clients with important information in an interesting and accessible way. When you buy the machine you get a flash memory with videowhich shows in detail all the components, how it works and common problems. You can contact our team at any time for any questions. Often our customers receive advice on how to set up the machine, what mistake they may have made during the setup, where they can order self-adhesive labels on a roll and other important issues.